na77 Privacy Policy
This policy clearly explains how your personal information is collected, used, and kept secure on the na77 platform.
Table of Contents
1 Introduction & Scope
na77 is a trusted online casino and sports betting platform that provides safe and enjoyable entertainment services for users in Bangladesh. This privacy policy ("Policy") describes how personal information is handled when users access na77's website, applications, and related services ("Platform").
This Policy applies to anyone who creates an account on the na77 platform, uses its services, or visits our website. By continuing to use the platform, you are considered to have fully accepted the terms of this Policy.
This Policy is effective under Bangladesh Standard Time (BST, UTC+6) and applies equally to all users residing in Bangladesh.
na77 is committed to keeping your personal information always protected, confidential, and secure from any unauthorized parties. We believe transparency is the foundation of trust, which is why this policy provides full details about all data-handling practices.
2 Data Collection
na77 collects various types of information as described below to operate the platform, improve its services, and ensure user security.
2.1 Personal Identification Information
During account registration and identity verification, we collect:
- Full name (in Bengali or English)
- Date of birth (for age verification — only for those aged 21 or above)
- Email address
- Mobile number
- National ID or passport number (if identity verification is required)
2.2 Financial Transaction Information
When transactions are carried out on na77 via bKash, Nagad, Rocket, and Upay, relevant payment information is processed. This includes:
- Mobile banking account number (only the last four digits are stored)
- Transaction amount and date
- Transaction reference number
- Deposit and withdrawal history
Complete payment details are not stored on na77 servers — payment gateway operators manage them under their own security protocols.
2.3 Technical & Usage Information
Information collected automatically when you visit the platform:
- IP address
- Device type, operating system, and browser
- Time spent on the platform and pages visited
- Click patterns and browsing behaviour
- Login and logout times and dates
2.4 Communication Information
When you contact our support team via live chat or email, the content of the conversation and related information may be stored to improve our service quality.
3 Purpose of Data Use
na77 uses your information only for specific, legitimate, and fair purposes. Information is not used beyond the purpose for which it was collected.
Information is used for creating, verifying, securing, and maintaining your account.
Used to manage all financial activities including deposits, withdrawals, and bonus payments.
Used to detect and prevent unauthorized access, fraud, and suspicious activity.
Information is used to resolve issues, answer questions, and provide round-the-clock support.
Analyzed to improve the platform's functionality, usability, and gaming experience.
Used to send important updates, transaction confirmations, and support-related messages.
na77 never sells your personal information commercially to third parties.
4 Data Storage & Security
na77 gives the highest priority to the security of your information. Our platform uses SSL (Secure Sockets Layer) encryption technology, which ensures complete protection while data is being transferred.
4.1 Technical Security Measures
- SSL/TLS encryption active on all connections
- Data stored in encrypted form
- Regular security audits and vulnerability assessments
- Strong password policy for accounts
- Automated defences against suspicious login attempts
4.2 Data Retention Period
Data is stored for as long as your account is active and for the period necessary to provide services. Even after an account is closed, certain information may need to be retained to meet legal obligations, prevent fraud, or resolve disputes.
Once the retention period has ended, data is deleted or anonymized in a secure and non-recoverable manner.
4.3 Staff Access
Only authorized na77 staff may access user information, and only when necessary to provide services. All staff are bound by confidentiality agreements.
5 Sharing Data with Third Parties
na77 may share your personal information with third parties in limited circumstances and under strict controls. We never sell your information for marketing or advertising purposes.
5.1 Cases Where Data May Be Shared
- Payment service providers: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information required to process transactions.
- Technology partners: Technology firms responsible for hosting, security analysis, and platform maintenance may access only the information necessary to carry out their specific responsibilities.
- Legal obligations: Information may be provided in compliance with valid directions from government authorities or courts.
- Fraud prevention: When cooperation with relevant authorities is required in investigations into fraud, money laundering, or other illegal activity.
5.2 Third-Party Accountability
All third parties that na77 works with are contractually required to maintain privacy standards consistent with this Policy. They may use the information they receive only for the purposes specified in the contract.
6 Cookies & Tracking Technologies
The na77 platform uses cookies and similar tracking technologies to improve the user experience and monitor platform performance.
6.1 Types of Cookies
- Essential cookies: Necessary for the basic functionality of the platform. Used to maintain login sessions, store security tokens, and similar purposes.
- Functional cookies: Store information for language preferences, recent settings, and a personalized experience.
- Analytics cookies: Help analyze platform usage patterns and support service improvement. These are not personally identifiable.
6.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause issues when using some basic features of the platform.
7 Your Rights
na77 respects users' right to privacy. The key rights you have regarding your information are described below.
You have the right to know what information we have collected about you and how it is being used.
You have the right to request correction of any inaccuracies in your information.
In certain circumstances, you have the right to request deletion of your information.
In certain cases, you have the right to request that processing of your information be restricted.
You have the right to receive the information you have provided in a structured and commonly usable format.
You have the right to object to the processing of your information for certain purposes.
7.1 How to Exercise Your Rights
To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat support. We will review your request and endeavour to respond in a timely manner.
However, in some cases it may not be possible to fully delete information due to legal obligations or legitimate interests — the reason will be clearly communicated if that applies.
8 Children's Privacy
The na77 platform is for users aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.
If a person creates an account by providing a false age and this is subsequently discovered, that account will be closed immediately and the collected information will be deleted. If you believe an underage person has registered on our platform, please notify us immediately at [email protected].
Important: This platform is for users aged 21 and above only. Please play responsibly.
9 Policy Changes
na77 reserves the right to update or change this privacy policy as needed. This policy may be revised from time to time to keep pace with changes in technology, law, or business practices.
9.1 Notification of Changes
If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed on the platform's main page
- The revised policy will include the date of the most recent update
9.2 Use After Changes
If you continue using the platform after a policy change, you will be considered to have accepted the new policy. If you do not agree with the updated policy, you may contact us to request account closure.
10 Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the na77 support team.